Introduction
Losing your National ID in Kenya can be stressful, especially when you need it for essential services like banking, job applications, or travel. Fortunately, the process of replacing a lost ID is straightforward if you follow the right steps. In this guide, we’ll walk you through how to replace a lost Kenyan ID card via eCitizen or by visiting a Huduma Centre, what documents you need, fees involved, and how long the process takes.
Why Your National ID is Important in Kenya
Your Kenyan National ID is more than just a card. It’s a key to accessing government and private services. Here’s why you should replace it as soon as possible:
- Required for mobile SIM registration
- Needed to open bank accounts
- Mandatory for KRA PIN registration
- Used for job applications
- Necessary for traveling locally and applying for a passport
Steps to Replace Your Lost ID in Kenya
Step 1: Report the Loss
Before applying for a replacement, make sure to report the lost ID to your nearest police station. This protects you from identity misuse.
- Request an Abstract or Loss Report
- Keep a copy for submission
Step 2: Log In to eCitizen (Optional but Recommended)
You can initiate the ID replacement process online via the eCitizen portal.
Steps:
- Create or log in to your account
- Go to Department of Civil Registration
- Choose ID Replacement
- Fill in the required personal details and attach your police abstract
- Pay the application fee (approx. KES 100)
📝 Note: eCitizen application is available only in selected regions.
Step 3: Visit a Huduma Centre or Registrar of Persons Office
If you’re not applying online, go to your nearest Huduma Centre or the local civil registration office with:
- Original police abstract
- Copy of your lost ID (if available)
- Birth certificate or old ID serial number (for verification)
- Passport-sized photo (some centers provide this service)
🕒 Tip: Visit early to avoid long queues.
Step 4: Fingerprints & Biometrics
You will be asked to provide your fingerprints and confirm your personal details. This step is crucial to prevent fraudulent replacement.
Step 5: Wait for Notification
After a successful application, it may take 2 to 4 weeks for your new ID to be ready, depending on your location. You’ll receive an SMS or be advised on when to collect.
Fees Involved
- Police abstract: Free or small fee (~KES 50–100)
- ID replacement fee: KES 100
- Passport photo (if needed): KES 100–150
Always confirm costs at your specific center.
Important Tips to Remember
- Keep a digital and printed copy of your abstract
- Don’t share your ID number publicly until the replacement is complete
- Always follow up if you don’t receive your ID in 4 weeks
- You can track your ID status via Huduma Centre or eCitizen
Frequently Asked Questions (FAQs)
1. Can I apply for a replacement without a police abstract?
No. The police abstract is mandatory for ID replacement.
2. How long does it take to get a new ID?
Typically between 2 and 4 weeks.
3. Can I replace my ID if I lost it abroad?
Yes, visit the nearest Kenyan embassy or consulate for guidance.
4. Is there an emergency ID service?
No, all applicants follow the same standard waiting time.
Conclusion
Replacing a lost ID in Kenya doesn’t have to be complicated. Whether you choose to use eCitizen or visit a Huduma Centre, being prepared with the right documents and following the process saves you time and stress. Stay safe and keep a copy of your ID in a secure location.
