Introduction
Losing access to your HELB student portal can be stressful, especially when you need to check loan disbursements or update your profile. Thankfully, recovering your HELB portal password is a quick and easy process. Here’s a step-by-step guide to help you regain access.
When Do You Need to Recover Your HELB Password?
You may need to reset your password if:
- You’ve forgotten your login credentials
- You’re locked out after too many failed attempts
- You’re logging in from a new device and can’t remember the password
Step-by-Step Guide to Recover HELB Portal Password
1. Visit the HELB Portal
Go to: https://portal.helb.co.ke
2. Click “Forgot Password”
On the login page, click the “Forgot Password?” link just below the login form.
3. Enter Your Registered Email or ID Number
Input the email address or National ID number you used to register your HELB account.
4. Check Your Email
You’ll receive an email with a password reset link. Click the link to create a new password.
5. Create a New Password
Enter a strong, memorable password and confirm it. Use a mix of numbers, letters, and symbols for security.
6. Log In Again
Return to the HELB login page and enter your new credentials.
If You Don’t Receive the Reset Email
- Check your spam/junk folder
- Confirm that you entered the correct email
- If the email isn’t coming through, try using your ID number instead of the email
- Still stuck? Contact HELB for manual assistance (see contacts below)
HELB Contacts for Help
- Email: contactcentre@helb.co.ke
- Phone: 0711 052000
- Office: Anniversary Towers, Nairobi
Tips to Avoid Future Login Issues
- Use a password manager
- Avoid using the same password for multiple portals
- Always log out when using public computers
- Update your contact info on the portal regularly
Conclusion
Resetting or recovering your HELB portal password is easy and only takes a few minutes. Whether you’re a continuing student or recent graduate, quick access to your HELB account ensures you stay on top of your loan applications and repayments.
