Introduction
Losing your national ID can be frustrating, but replacing it in Kenya is now easier thanks to the digital services offered via eCitizen. Whether it’s stolen, misplaced, or damaged, this guide walks you through how to apply for a replacement online, including requirements, costs, and timelines.
1. When You Should Replace Your National ID
You should apply for a replacement if:
- Your ID is lost or stolen
- Your ID is damaged or defaced
- You’ve updated your name or photo
- You need a smart ID (digitally upgraded version)
2. Requirements to Replace a Lost ID
Before applying, make sure you have:
- Your eCitizen account
- Police abstract or OB number
- Birth certificate or a copy of your lost ID (if available)
- Approximate date and location of the original ID application
- KRA PIN (optional but helpful)
3. How to Apply Online via eCitizen
- Log in to eCitizen
- Go to “Civil Registration Department”
- Choose “National ID Replacement”
- Fill in your personal details:
- Reason for replacement
- Place of birth
- ID number (if known)
- OB Number / Police abstract
- Upload necessary documents
- Choose your collection location (Huduma Centre)
- Pay the replacement fee (KES 100)
4. How Much Does It Cost to Replace an ID in Kenya?
The standard replacement fee is KES 100, payable via M-PESA or card on eCitizen.
5. How Long Does It Take to Get a Replaced ID?
Processing takes 10–30 working days, depending on your location and workload at the selected Huduma Centre. You’ll receive an SMS notification when your ID is ready for collection.
6. Where to Collect Your ID
Your ID will be sent to the Huduma Centre you selected during application. Bring:
- The eCitizen payment receipt
- The police abstract copy
- Any other confirmation SMS or reference number
7. Tips for a Smooth ID Replacement Process
- Ensure your eCitizen details match your original ID
- Double-check your police abstract OB number
- Choose a Huduma Centre near your home or workplace
- Keep copies of all submitted documents for reference
Conclusion
Replacing your lost ID in Kenya no longer requires long queues or visits to government offices. With eCitizen, the process is now more streamlined and accessible from your phone or computer. Don’t wait — start your replacement process today and get back to normal faster.
